Privacy Policy

Totally Charged EV Limited, trading as Totally Charged, is registered in England and Wales under company number 13493805, with its registered office at 20 Main Road, Oldham, OL9 6LR. We operate EV charging points, the Totally Charged driver app, and digital advertising screens across the UK.

For anything in this policy, contact us at support@totally-charged.co.uk or on 0330 133 5029.

Account details: your email address and, if you add it, your name and vehicle details. We use passwordless sign-in links, so we never hold a password for you.

Charging data: the sessions you start, the charger used, energy delivered, cost, and timestamps. This is what makes your receipts and charging history work.

Payment data: payments are processed by Stripe. We store a reference to your payment method (for example the card brand and last four digits) but never your full card number.

Support conversations: messages you send through in-app support or to our support address.

Technical data: device and usage information needed to run and secure the service, such as IP addresses in server logs.

Marketing preference: whether you have opted in to marketing email, with the date and time consent was given or withdrawn.

To provide the charging service (contract): starting and ending sessions, taking payment, sending receipts and service messages about your charges.

To run and protect the network (legitimate interests): monitoring charger health, preventing fraud and abuse, improving the service.

To send marketing email (consent): our newsletter and offers go only to people who have opted in, either in the app or at registration, including consent originally given when registering on our previous app. Every marketing email includes a working unsubscribe link, and you can switch marketing off at any time in the app under Profile.

To meet legal obligations: accounting, tax and responding to lawful requests.

We use a small number of service providers to run the platform: Stripe (payments), Resend (email delivery), our cloud hosting and content delivery providers, and mobile connectivity providers for our chargers. They process data on our instructions and cannot use it for their own purposes.

We do not sell your personal data. Where a provider processes data outside the UK, we rely on recognised safeguards such as the UK International Data Transfer Agreement or adequacy regulations.

Account and charging records are kept while your account is active. If you delete your account in the app, it is deactivated immediately and permanently erased after 30 days, except for records we must keep for legal or accounting reasons (such as payment records).

If you unsubscribe from marketing, we keep a record of the opt-out so we never email you again by mistake.

Under UK data protection law you can ask for access to your data, correction, erasure, restriction, portability, and you can object to processing based on legitimate interests. You can withdraw marketing consent at any time from the app or the unsubscribe link in any marketing email.

To exercise any of these rights, email support@totally-charged.co.uk. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).

The driver app uses a single essential session cookie to keep you signed in. We do not use advertising or cross-site tracking cookies. This website uses Cloudflare Turnstile on forms to protect against spam.

If we make material changes to this policy we will update this page and, where appropriate, tell you by email or in the app. This version was published on 6 October 2026.